Privacy Policy

Welcome to Shikaka. This Privacy Policy outlines how Shikaka collects, uses, processes, and protects your personal data when you use our website, services, and applications. We are committed to safeguarding your privacy and ensuring that your personal information is handled with care and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account with Shikaka or using our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review it carefully. If you have any questions about our data practices, please contact us using the details provided at the end of this policy.

We collect various types of information to provide and improve our services to you. This information falls into several categories:

• Information you provide directly: This includes data you submit during registration, such as your name, date of birth, email address, physical address, phone number, and payment details. We also collect information from your communications with our customer support team and any data you provide when participating in promotions or surveys.
• Information collected automatically: When you use Shikaka, we automatically collect certain technical data. This includes your IP address, device type, operating system, browser type, referring URLs, and information about your activity on our site, such as pages visited and time spent.
• Information from third parties: We may receive information about you from third-party service providers, such as identity verification services, financial institutions, and public databases. This is often necessary for fraud prevention, regulatory compliance, and to enhance the accuracy of our records.
• Gaming and transaction data: We collect details about your gaming activity, including bets placed, winnings, losses, and transaction history. This data is essential for managing your account and fulfilling our regulatory obligations.

Shikaka uses your personal data for several purposes, all aimed at providing you with a secure, enjoyable, and compliant gaming experience:

• Account management and service delivery: To create and manage your account, process your transactions, and provide access to our games and services.
• Identity verification and security: To verify your identity, prevent fraud, money laundering, and underage gambling, and ensure the security of our platform.
• Customer support: To respond to your inquiries, resolve issues, and provide assistance when needed.
• Regulatory compliance: To comply with legal and regulatory obligations imposed by our licensing authority and other relevant jurisdictions, including responsible gambling measures.
• Personalisation: To tailor our services, promotions, and content to your preferences, based on your gaming activity and interests.
• Marketing communications: To send you promotional offers, newsletters, and updates about Shikaka's products and services, where you have consented to receive such communications. You can opt out at any time.
• Service improvement: To analyse user behaviour, identify trends, and gather insights to improve our website, services, and overall user experience.

Under GDPR, we must have a lawful basis to process your personal data. Shikaka relies on the following legal bases:

• Performance of a contract: Processing is necessary for the performance of the contract with you, such as managing your account and providing gaming services.
• Legal obligations: Processing is necessary for compliance with a legal obligation to which we are subject, including anti-money laundering regulations, age verification, and responsible gambling requirements.
• Legitimate interests: Processing is necessary for the purposes of our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. This includes fraud prevention, network security, and improving our services.
• Consent: In certain situations, we may ask for your explicit consent to process your data, particularly for direct marketing communications. You have the right to withdraw consent at any time.

Shikaka may share your personal data with third parties under specific circumstances and always with appropriate safeguards:

• Service providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT support, and marketing agencies. These providers are contractually bound to protect your data and use it only for the purposes specified by Shikaka.
• Regulatory and law enforcement bodies: We may disclose your data to comply with legal obligations, respond to lawful requests from government authorities, or protect our rights, property, or safety, or the rights, property, or safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• Affiliates: We may share data with companies within our corporate group for operational and service delivery purposes.

We do not sell or rent your personal data to third parties for their independent marketing purposes.

Shikaka implements robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption technology to secure data transmission between your device and our servers.
• Access controls: Access to your personal data is restricted to authorised personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular security audits: We conduct regular security assessments and penetration tests to identify and address potential vulnerabilities.
• Employee training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.

Under applicable data protection laws, you have several rights regarding your personal data held by Shikaka:

• Right to access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to erasure ("right to be forgotten"): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to withdraw consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your request in accordance with applicable laws.

Shikaka uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: These are necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
• Analytical/performance cookies: These help us understand how visitors interact with our website, allowing us to improve its performance and design.
• Functionality cookies: These remember your preferences and choices, such as language settings, to provide a more personalised experience.
• Marketing/targeting cookies: These are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Shikaka retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of processing. For example:

• Account data: We retain your account information for the duration of your active account and for a period thereafter as required by regulatory obligations (e.g., anti-money laundering laws).
• Transaction data: Financial transaction records are typically retained for a period mandated by financial and tax regulations.
• Marketing consent: If you have consented to marketing, we retain your contact details until you withdraw your consent or object to processing.

After the applicable retention period, your personal data will be securely deleted or anonymised.

As part of our operations, your personal data may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). This may occur if our service providers or servers are located in countries outside the EEA. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights, such as:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual obligations for data protection.
• Relying on your explicit consent, where appropriate.

We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

Shikaka's services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our records. We encourage parents and guardians to monitor their children's online activities and to help enforce our policy.

Shikaka may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email or other direct communication. We encourage you to review this policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this policy indicates when it was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer:

• Email: [email protected]
• Postal Address: [Please use a neutral phrase like "Our Registered Office Address" or "Our Data Protection Department, [Company Name]"]

We are committed to resolving any concerns you may have. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.