Privacy Policy

Shikaka operates as an online casino platform and takes your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our services. By creating an account or using our platform, you agree to the practices described in this policy.

We are committed to transparency about our data practices and compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where it applies. This policy applies to all users of our casino services, regardless of location.

We collect several types of information to provide and improve our casino services:

• Account Information: Name, email address, date of birth, phone number, and residential address when you register
• Identity Verification: Government-issued ID, proof of address, and other documents required for regulatory compliance
• Financial Data: Payment method details, transaction history, and banking information for deposits and withdrawals
• Gaming Activity: Bet history, game preferences, session duration, and gameplay patterns
• Technical Data: IP address, device information, browser type, and operating system
• Communication Records: Customer support interactions, chat logs, and correspondence

We also collect information automatically through cookies and similar technologies when you use our platform.

Shikaka uses your personal information for specific business purposes:

• Processing account registration and identity verification
• Managing deposits, withdrawals, and payment transactions
• Providing customer support and responding to inquiries
• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with legal obligations and regulatory requirements
• Improving our services and developing new features
• Sending important account notifications and security alerts
• Personalizing your gaming experience based on preferences

We may also use your information for marketing communications, but only with your explicit consent where required by law.

Under GDPR and similar privacy laws, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our casino services and fulfill our agreement with you
• Legal Compliance: Meeting regulatory requirements for identity verification, anti-money laundering, and responsible gambling
• Legitimate Interests: Fraud prevention, security monitoring, and service improvement, balanced against your privacy rights
• Consent: Marketing communications and certain data processing activities where we have obtained your explicit agreement

We share your information only in specific circumstances and with appropriate safeguards:

• Service Providers: Third-party companies that help us operate our platform, process payments, or provide customer support
• Regulatory Authorities: Our licensing authority and other regulators when required by law
• Legal Compliance: Law enforcement agencies or courts when compelled by valid legal process
• Business Transfers: Potential buyers or successors in the event of a merger, acquisition, or sale of assets

We never sell your personal information to third parties for their marketing purposes.

Shikaka implements comprehensive security measures to protect your personal information. We use industry-standard encryption protocols, secure servers, and access controls to prevent unauthorized access, disclosure, or misuse of your data.

Our security measures include regular system monitoring, employee training on data protection, and periodic security assessments. However, no system is completely secure, and we cannot guarantee absolute protection against all potential threats.

Depending on your location, you may have specific rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request removal of your data, subject to legal and regulatory requirements
• Portability: Receive your data in a structured, machine-readable format
• Objection: Opt out of certain processing activities, including marketing communications
• Restriction: Limit how we process your information in specific circumstances

To exercise these rights, contact our privacy team using the information provided below.

Our website uses cookies and similar technologies to enhance your experience and analyze site usage. These include essential cookies for platform functionality, analytics cookies to understand user behavior, and preference cookies to remember your settings.

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. Our cookie policy provides detailed information about the specific cookies we use.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Account information is typically kept for the duration of your relationship with us plus additional periods required by regulatory obligations.

Financial transaction records and identity verification documents are retained according to anti-money laundering and licensing requirements, which may extend beyond account closure.

Your information may be transferred to and processed in countries outside your residence. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions recognized by relevant authorities.

Our services are strictly for adults aged 18 or older. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under the legal gambling age, we will delete it immediately.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification. The effective date at the top of this policy indicates when it was last revised.

For questions about this Privacy Policy or to exercise your privacy rights, contact our Data Protection Officer through our customer support channels or at our registered office. We will respond to your inquiries within the timeframes required by applicable law.