Privacy Policy

Welcome to Shikaka. This Privacy Policy describes how Shikaka collects, uses, processes, and protects your personal information when you use our online casino services. Your privacy is paramount, and we are committed to safeguarding your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account and using Shikaka's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined herein, please do not use our services.

Shikaka collects various types of information to provide and improve our services, manage your account, and comply with legal obligations. This information may include:

• Identity Data: Your full name, date of birth, gender, and nationality.
• Contact Data: Your residential address, email address, and telephone number.
• Financial Data: Details related to your payment methods, such as bank account numbers, credit/debit card numbers (though we do not store full card details), and transaction history.
• Account Data: Your username, password, unique player ID, and preferences.
• Transactional Data: Details about deposits, withdrawals, wagers, game play, and other activities on your account.
• Technical Data: Your IP address, browser type and version, operating system, device type, time zone setting, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including pages visited, time spent on pages, and clickstream data.
• Communication Data: Records of your communications with us, including live chat transcripts, emails, and telephone calls.
• Verification Data: Documents provided for identity and address verification, such as copies of passports, driver's licenses, utility bills, or bank statements.
• Publicly Available Information: Data from publicly accessible sources, where permitted by law, for verification and fraud prevention purposes.

Shikaka uses your personal information for several purposes, including:

• To Provide Services: To manage your account, process your bets and transactions, and enable you to participate in games.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, ensuring the integrity of our services.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including age verification, "Know Your Customer" (KYC) requirements, and responsible gaming measures.
• Personalisation: To tailor our services, promotions, and content to your preferences and gaming history.
• Marketing: To send you promotional offers, bonuses, and information about new games or features, where you have consented to receive such communications. You can opt out of marketing communications at any time.
• Service Improvement: To analyze usage patterns, troubleshoot technical issues, and enhance the functionality and user experience of Shikaka's platform.
• Internal Reporting: For internal business analysis, statistical purposes, and to manage our operations effectively.

Shikaka processes your personal data based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Shikaka is subject, including anti-money laundering (AML) and responsible gaming regulations.
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. This includes fraud prevention, network and information security, and improving our services.
• Consent: Where you have given explicit consent for us to process your personal data for specific purposes, such as sending marketing communications. You have the right to withdraw your consent at any time.

Shikaka may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by Shikaka.
• Regulatory Bodies and Law Enforcement: We may disclose your data to comply with legal obligations, respond to lawful requests from government authorities, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Affiliates and Group Companies: Your data may be shared within our corporate group for operational, analytical, and reporting purposes.
• Auditors and Professional Advisors: Our auditors, lawyers, and other professional advisors may access your data as part of their services to Shikaka.
• Acquirers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and any changes to this Privacy Policy.

We do not sell your personal data to third parties.

Shikaka implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption: Using SSL (Secure Socket Layer) technology to encrypt data during transmission.
• Access Controls: Restricting access to personal data to authorized personnel on a need-to-know basis.
• Firewalls: Employing firewalls to prevent unauthorized access to our systems.
• Regular Audits: Conducting regular security audits and vulnerability assessments.
• Data Minimisation: Collecting only the data necessary for the stated purposes.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are continuously working to improve our security practices.

Under applicable data protection laws, you have several rights regarding your personal data. These include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the "Contact Us" section.

Shikaka uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

We use cookies for purposes such as:

• Essential Cookies: Necessary for the website to function correctly, enabling basic features like account login and transaction processing.
• Analytical/Performance Cookies: To collect information about how visitors use our website, helping us understand and improve its performance.
• Functionality Cookies: To remember your preferences, such as language settings, and provide enhanced, more personal features.
• Marketing/Targeting Cookies: To deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of Shikaka's website.

Shikaka retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined by factors such as the nature of the data, the purpose of processing, and any legal or regulatory obligations.

Typically, we retain account data and transaction records for a minimum of five years after your account is closed, or longer if required by our licensing authority or other applicable laws, particularly those related to anti-money laundering. We periodically review our data retention practices to ensure compliance and efficiency.

Shikaka operates globally, and your personal data may be transferred to, stored, and processed in countries outside of your country of residence, including countries outside the European Economic Area (EEA). These countries may not have the same data protection laws as your jurisdiction.

When we transfer your data internationally, Shikaka implements appropriate safeguards to ensure that your personal data receives an adequate level of protection. This may include reliance on standard contractual clauses approved by the European Commission, or ensuring that the recipient is certified under an approved framework, where applicable. By using Shikaka's services, you consent to such transfers.

Shikaka's services are strictly not intended for individuals under the age of 18 (or the legal age of majority in their jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information from our records.

If you believe that a minor has provided us with personal information, please contact us immediately.

Shikaka may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. The "Last Updated" date at the top of the policy will indicate when it was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please do not hesitate to contact our Data Protection Officer:

• Email: [email protected]
• Postal Address: [Please use a generic address placeholder if a specific one is not provided, e.g., Data Protection Officer, Shikaka, Registered Office Address]

We are committed to addressing your inquiries promptly and transparently.